NuPEA Citizen Service Delivery Charter

The purpose of this Charter is to explain to you what we do and how we provide our services. It has been developed in consultation with all our stakeholders. In it we set out our service commitments to you and we seek your feedback and advice to help us improve that service. The Service Charter has been prepared in response to the need to inform our customers of:

The services provided by the Agency

• The period within which the services will be provided to our customers
• The customer obligations,
• What they are required to do when not satisfied with the services provided.

PDF Documents

NuPEA_citizen_service_delivery_charter_English (pdf)

NuPEA_citizen_service_delivery_charter_Swahili (pdf)