NuPEA Citizen Service Delivery Charter – Nuclear Power and Energy Agency (NuPEA)

Citizens'Service Delivery Charter
S/No.	Service/Good	Requirements to Obtain Service/Good	Cost of Service/Good (if any)	Timeline	Procedures
1	Response to enquiries	Send enquiry	NIL	6 days	View procedure on enquiry
2	Complaints resolutions	Complaint in writing to the Agency via website, E-mail and Letter.	NIL	35 days	View procedure on complaints
3	Request for information	Request for information in writing to the Agency via website, E-mail and Letter.	NIL	18 days	View procedure on request for information
4	Recruitment	Application letters to include CVs, copy of ID, Application letter, Academic certificates	NIL	90 days	View procedure on recruitment
5	Attachment, Internship and Apprenticeship	Application through PSC website	NIL	30 days	View procedure on attachment, internship and apprenticeship
6	Registration of suppliers	submit their business profiles in hard copies in triplicate to the Agency	NIL	30 days	View procedure on suppliers registration
7	Procurement	-Apply for tender -Preparation of bid documetns using standard bidding documents -Documentations for the goods and services supplied	NIL	4 months	View procedure on procurement
8	Payment to suppliers within the agreed credit period	Submit invoice(s) of works done	NIL	30 days	View procedure on payment to suppliers
9	Disseminating information, education and communication on the nuclear power programme and on energy conservation	Share areas or information to be disseminated.	NIL	22 days	View procedure on disseminating IEC
10	Provision of educational opportunities, scholarships and bursaries in energy related fields	Visit and apply NuPEA website (www.nuclear.co.ke) or visit the office or view as advertised in the print and media to access schedule of available capacity building opportunities and application requirements.	NIL	23 days	View procedure on educational, scholarship and bursaries
11	Collaboration in energy research	Visit and request for detailed information research proposal at NuPEA website or visit the office or view as advertised in the print and media to access published energy research projects	NIL	43 days	View procedure on collaboration
12	Avail for energy research findings and other related material	Visit NuPEA website to view list of all completed/ published energy research projects. Click to access an abridged report on the research projects Submit a request to receive detailed information Get acknowledgement of the request	NIL	15 days	View procedure on energy research findings
WE ARE COMMITED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY Any service/good rendered that does not conform to the above standards or any officer who does not live up to commitment to courtesy and excellence in Service Delivery should be reported to:
The Chief Executive Officer Nuclear Power and Energy Agency Head Office Kawi House, South C P.O. Box 26374-00100 Nairobi, Kenya Tel: +254-20-5138300 Regional Office Imaara Building, 9th Floor Dedan Kimathi Ave Mombasa Email: info@nuclear.co.ke, Chief Executive Officer@nuclear.co.ke, or complaints@nuclear.co.ke, Website: www.nuclear.co.ke		The Commission Secretary/Chief Executive Officer, Commission on Administrative Justice, 2nd Floor, West End Towers, Waiyaki Way, Nairobi. P.O. Box 20414- 00200 Nairobi Tel : +254 (0)20 2270000/2303000 Email : complain@ombudsman.go.ke

The purpose of this Charter is to explain to you what we do and how we provide our services. It has been developed in consultation with all our stakeholders. In it we set out our service commitments to you and we seek your feedback and advice to help us improve that service. The Service Charter has been prepared in response to the need to inform our customers of:

The services provided by the Agency

• The period within which the services will be provided to our customers
• The customer obligations,
• What they are required to do when not satisfied with the services provided.

PDF Documents

NuPEA_citizen_service_delivery_charter_English (pdf)

NuPEA_citizen_service_delivery_charter Swahili (pdf)